Author: WeBalkans
Start of works on EU-supported Serbia-Bulgaria gas interconnector
Blue Phone counselling service for help in hard times
“The Blue Phone is an important service for young people in BiH. The pandemic has made it very difficult for the majority of the population to function, and the support that the Blue Phone can provide is necessary in order to prevent even more negative effects on mental health.”
Important service for young people The Blue Phone is a free online and telephone counselling service which was launched by the Nova Generacija NGO. The service is currently being implemented with the support of the Programme for Mitigating the Effects of the COVID-19 Pandemic on the Lives of Children and Families in the Western Balkans and Turkey, funded by the EU and implemented by UNICEF. Maja Kovačević is one of the counsellors working with the service. She explains that for counsellors the most important thing is for people to feel secure and understand that they will not be judged. “The Blue Phone is an important service for young people in BiH. The pandemic has made it very difficult for the majority of the population to function, and the support that the Blue Phone can provide is necessary in order to prevent even more negative effects on mental health,” says Maja. The service was launched initially only for children but one of the project’s managers, Saša Risojević, explains that the service evolved very rapidly and with the accelerating impact of the pandemic they had to expand their services to older age groups.“The impact of the EU support was really significant, as it considerably strengthened the Blue Phone service capacity.”
About the project The Blue Phone service offering free online and telephone counselling is being implemented by the Nova Generacija NGO with the support of the Programme for Mitigating the Effects of the COVID-19 Pandemic on the Lives of Children and Families in the Western Balkans and Turkey, which is a part of the European Union’s assistance package for the Western Balkans being implemented by UNICEF BiH. *Name changed to protect her privacy He explains that with increasing interest, they started to miss up to 250 calls a month. He saw that this was mainly due to the service being offered only in working hours. With the support of the EU, they expanded their working hours until later in the evening and now they have only 10 to 15 missed calls in a month. “The impact of the EU support was really significant, as it considerably strengthened the Blue Phone service capacity,” says Saša. In addition, with the support of the EU they also launched a campaign against violence in the family and raising awareness about the Blue Phone service. As a result of this campaign, they managed to attract over 35,000 visitors to their web page, and the number of children young people and families benefiting from Blue Phone services increased considerably. Until now, the Blue Phone service has functioned with the support of donors and the initiative of the Nova Generacija NGO team. Saša hopes that in the future the Blue Phone service will be supported also by the government and in this way gain long-term sustainability. “We had a number of meetings and roundtables with representatives of institutions where we presented the Blue Phone service’s impact and results. I think they also acknowledged its importance and we expect that in the future they also will start to support service,” says Saša.Birdwatching on a fairy lake
“Currently most of the visitors to Skadar Lake are attracted to what we call mass tourism: coming to the lake, having coffee or lunch, a bit of sightseeing, and then leaving. We wanted to change this habit for the better.”
Increasing tourism perspectives Zoran Popović from CZIP is one of the coordinators of this project and he explains that the idea behind the project is the better use of the resources in all three countries for tourism promotion. “Currently most of the visitors of Skadar lake are attracted to what we call mass tourism: coming to the lake, having coffee or lunch, a bit of sightseeing, and then leaving. We wanted to change this habit for the better,” says Zoran. Zoran says that they wanted to turn the lake into a destination where tourists stayed longer, but for this to happen, the tourists needed more attractions and opportunities. This led to discovery activities such as birdwatching, hiking, cycling, boat trips and other elements of eco and adventure tourism. The PA.CON project works on developing birdwatching sites in all three countries – a tourist information house at Sopotac, a playground and bird-watching towers in Croatia, renovation of the nature park house at Ilinčica and installation of LED lights along the road as well as arranging 16 micro-picnic sites in Bosnia and Herzegovina. The project will also invest in the reconstruction of the old railway embankment in Virpazar, turning it into a hiking path, and the purchase of a solar-powered boat, electric bicycles and accompanying solar charging stations, all with the aim of promoting tourism activities with low environmental impact.“Without this level of financial support from the EU, it would not be possible to implement this significant project.”
About the project The PA.CON project is supported by the European Union within the IPA Cross-border Cooperation Programme Croatia – Bosnia and Herzegovina – Montenegro 2014-2020. The lead partner on the PA.CON project is the Municipality of Nijemci from Croatia; the partners from Bosnia and Herzegovina are the City of Tuzla and the Association for Development NERDA from Tuzla, while the partners in Montenegro are the Centre for Protection and Research of Birds and the Public Enterprise for Montenegro’s National Parks. The implementation of the PA.CON project officially began in October 2020 and will last a total of 24 months. The total value of the project for all three countries is €1.8 million, while about €280,000 will be invested to improve the tourist infrastructure on Skadar Lake. “Without this level of financial support of this scale from the EU, it would not be possible to implement this significant project,” says Zoran. Apart from direct interventions in infrastructure and promotion activities, the project also includes capacity building for ensuring that the project’s impact is sustained. Through a series of six educational courses in all three countries and a study visit, the project partners and target group representatives will have the opportunity to improve their own capacity and the quality of their services. According to Zoran, the project will have a significant long-term impact on the local population, economy and preservation of the natural environment. “But what is more important, I think, is that it is going to shift the mindsets of many people and many institutions, and show them what is possible and how easily things can be accomplished with proper planning and implementation,” says Zoran.Results of the study for improvement of digital infrastructure in Montenegro
RYCO announces final list of first Superschools
Sixty secondary schools from the Western Balkans have been selected to participate in the Superschools programme of the Regional Youth Cooperation Office (RYCO). Their students and teachers will have a chance to implement school-to-school exchanges as well as to participate in other activities dedicated to their capacity building, networking and cooperation.
During the first Superschools open call, RYCO received 127 exchange proposals, while more than 412 schools from the Western Balkans used the www.superschools.net online platform for networking with other schools. The selection committee then had to select the 30 best projects aimed at supporting peacebuilding and reconciliation processes and intercultural learning and dialogue among schools, students and their communities.
The implementation of the projects will take place from February to May this year when each school will organise one exchange visit to their partner, lasting between six and ten days with a group of up to 20 students and one or two teachers. Through the exchange scheme, students and teachers will have a chance to travel, and to present themselves, their schools and customs to their hosts, and learn new things about communities in different parts of our region.
The programme is being implemented for three years and is part of a multi donor project “Western Balkans School Exchange Scheme” co-financed by the European Union and the German Federal Ministry for Economic Cooperation and Development (BMZ) and implemented by Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) together with the Regional Youth Cooperation Office (RYCO).
New innovation grants approved for 54 projects in Serbia
The Innovation Fund Serbia, which is funded jointly by the EU and the Serbian government, has recently approved €9 million in grants for the implementation of 54 innovative projects. Innovative companies will use these grants to develop new, or improve existing, products, services, or technologies. As well as developing the technical aspects of their innovations, companies will grow their understanding of market trends and build relationships with potential partners and investors. The grants range from €80,000 to €300,000 in the form of so-called mini grants, matching grants and the collaborative grant scheme programme.
A total of 223 applications were submitted, and innovative projects for which funding has been approved come mostly from the field of software and ICT, mechanical engineering and energy applications. Most of the companies selected operate in Belgrade, Čačak and Novi Sad.
Since 2011, 153 innovative companies have been supported with €21.9 million through the pre-accession funds of the European Union. The call for applications for another €9 million of funding is now underway, with the deadline for submitting proposals for innovative projects on 15 March.
Warmer winters for Pristina schoolchildren
“In an economic sense, Termokos has gained a lot since apart from reducing the losses in the network, it has gained 3,000 new customers, including public institutions such as two kindergartens, five schools, police stations, the Central University Hospital of Kosovo, and Kosovo’s National Theatre.”
Increased heating quality and better environment protection The heating and pollution problem in Pristina is not unique to Naim Frashëri School. For their heating, most Pristina residents use coal, or electricity from the nearby Kosovo A and B power plants, though some use the much more efficient heating from the Termokos district heating. This is generated by the steam that comes through pipes from the power plant. However, a considerable number of private and public buildings in Pristina, including Naim Frashëri primary school, were not connected to the district heating as Termokos had issues with their old and insufficient distribution system. To help address this issue, in 2019 the EU Office in Kosovo launched a project to renovate the district heating network in Pristina. The purpose of the project was to enable the connection of new private and public customers to the district heating system and improve the heating supply for existing consumers. As a result of the project, over two years, 120 old substations have been renovated, 50 new ones have been installed and over seven kilometres of underground pipes have been replaced by new preinsulated pipes, resulting in increased efficiency and a significant reduction of losses of heat and water. Naim Bytyqi, director of the distribution department and project manager on behalf of Termokos, says that the project has been a huge success. “In an economic sense, Termokos has gained a lot since apart from reducing the losses in the network, it has gained over 3,000 new customers, including public institutions such as two kindergartens, five schools, police stations, the Central University Hospital of Kosovo, and Kosovo’s National Theatre.”“We are very grateful to the European Union as with their support we now have high quality heating, and students and teachers alike can fully focus on education in a pleasant and warm environment.”
About the project The Rehabilitation of the District Heating Network in Pristina project was finalised in April 2021 and was funded by the European Union under the Instrument for Pre-accession Assistance programme. Pleasant and warm environment in school But what is also very important according to Bytyqi is the fact that these new customers no longer need to use fossil fuels for heating. “Prior to being connected to the district heating network, all the public institutions used oil as a source of heating. As well as dealing with huge financial costs due to high oil prices, these institutions had been a source of pollution, especially problematic given that they mainly operate in the city centre. “Residential consumers now connected to the Termokos network, also no longer use electricity for heating purposes. This has a positive effect on household economy, it decreases the demand for electricity consumption and it improves air quality,” concludes Bytyqi. Now, following the completion of the project, the Naim Frashëri school has 24-hour heating covering the whole school space including classrooms, corridors, and toilets. As the principal says: “We are very grateful to the European Union as, with their support, we now have high quality heating, and students and teachers alike can fully focus on education in a pleasant and warm environment.”The socio-economic impact of Covid-19 on Roma in the Western Balkans
The purpose of this analysis is to contribute to a better understanding of the socio-economic impact of the Covid-19 on Roma in the areas of education, employment, health, housing, and non-discrimination. The analysis evaluates the current situation of Roma and provides data for defining appropriate, tailor-made measures.
Keys to new homes delivered to 23 families in Serbia
For 23 refugee and displaced families in the municipalities of Smederevska Palanka and Arilje, Serbia, the New Year 2022 holiday period was particularly memorable, as they received the keys to new Regional Housing Programme (RHP) homes after many years of insecure living conditions.
On 28 December, 15 families in Smederevska Palanka received new RHP apartments. The keys were handed over by Nikola Selaković, the Serbian Minister of Foreign Affairs, Dirk Lorenz, Head of the Political Section at the Delegation of the European Union to Serbia, and Luisa Ginepro, Acting Head of the UNHCR Representation in Serbia, among others.
On 12 January, an event was held in Arilje to mark the delivery of keys to a further eight RHP refugee families. The keys were delivered by Nemanja Starović, State Secretary at the Ministry of Foreign Affairs, and Vladimir Cucić, Serbian Commissioner for Refugees and Migration.
The construction of the apartments was funded by the RHP whose largest donor is the European Union, with other key donors being Germany, Italy, Norway, Switzerland and the United States of America. The land and infrastructure for the buildings were provided by the municipalities of Smederevska Palanka and Arilje.









