PROTECTION OF YOUR PERSONAL DATA
This privacy statement provides information about the processing and the protection of your personal data.
Processing operation: We Balkans website
Data Controller: Directorate-General for Neighbourhood and Enlargement Negotiations (DG NEAR)
Unit NEAR.A2 Inter-institutional Relations and Communication
Record reference: DPR-EC-05666
TABLE OF CONTENTS
The European Commission (hereafter ‘the Commission’) is committed to protect your personal data and to respect
your privacy. The Commission collects and further processes personal data pursuant to
of the European Parliament and of the Council of 23 October 2018 on the protection of
with regard to the processing of personal data by the Union institutions, bodies, offices and agencies and on
the free movement of such data (repealing Regulation (EC) No 45/2001).
This privacy statement explains the reason for the processing of your personal data, the way we collect, handle
and ensure protection of all personal data provided, how that information is used and what rights you have in
relation to your personal data. It also specifies the contact details of the responsible Data Controller with
whom you may exercise your rights, the Data Protection Officer and the European Data Protection Supervisor.
The information in relation to processing operation “We Balkans website” undertaken by the Directorate-General
for Neighbourhood and Enlargement Negotiations / Unit NEAR.A2 Inter-institutional Relations and Communication,
is presented below.
2. WHY AND HOW DO WE PROCESS YOUR PERSONAL DATA?
Purpose of the processing operation: The Directorate-General Neighbourhood & Enlargement Negotiations /
NEAR.A2 Inter-institutional Relations and Communication collects and uses your personal information for the
purposes of the visibility and promotion of EU-funded projects and programmes in the Western Balkans countries
(Albania, Bosnia and Herzegovina, Montenegro, North Macedonia, Kosovo, Serbia) through application to contents,
participation in events, and sending of notifications and news alerts about the EU-funded programmes and
and EU-related opportunities in the Western Balkans region.
All data processing is transparent and abides by the principle of users opting-in/out, and allowing the data
provide to be used for specific purposes.
Your personal data will not be used for an automated decision-making, including profiling.
This designation is without prejudice to positions on status, and is in line with UNSCR
1244/1999 and the ICJ Opinion on the Kosovo Declaration of Independence.
3. ON WHAT LEGAL GROUND(S) DO WE PROCESS YOUR PERSONAL DATA
We process your personal data because:
(a) the processing is necessary for the performance of a task carried out in the public interest or in the
exercise of official authority vested in the Union institution or body (Article 5 (a) of Regulation (EU)
The basis for the processing is laid down by the following Union law:
Article 11 of the consolidated European Treaty on the European Union states: “The institutions shall, by
appropriate means, give citizens and representative associations the opportunity to make known and publicly
exchange their views in all areas of Union action. The institutions shall maintain an open, transparent and
regular dialogue with representative associations and civil society”.
Article 21(1) of the Treaty on European Union (TEU): overall mandate and guiding principles in the field of EU
development cooperation; Articles 4(4) and 208 to 211 of the Treaty on the Functioning of the European Union
Informing the broad public is a task resulting from the European Commission's own prerogatives at institutional
level, as provided for in Article 58(2) (d) of Council Regulation (EC, Euratom) No 2018/1046 of 18 July 2018 on
the Financial Regulation applicable to the general budget of the European Communities (OJ L 193, 30.7.2018, p.
1)We ensure that adequate and specific safeguards are implemented for the processing of personal data, in line
with the applicable data protection legislation.
In addition, the processing is necessary for the fulfilment of the European Commission's obligation to ensure
visibility of the Union’s financial support, as stipulated in Article 4(5) of Regulation (EU) No 236/2014 of the
European Parliament and of the Council of 11 March 2014 laying down common rules and procedures for the
implementation of the Union’s instruments for financing external action, OJ L 77, 15.3.2014.
(b) For specific processing activities, the consent of the data subject is necessary. In compliance with Article
3(15) and Article 7 of Regulation (EU) 2018/1725, the consent must be freely given, specific, informed and
Where data are not marked as mandatory, DG NEAR processes your personal data based on your consent (Article 5
(d) of Regulation (EU) 2018/1725). All data processing is transparent and abiding by the principle of users’
opting-in/out, and allowing the data they provide to be used for specific purposes.
We have obtained your consent directly from you. You may have expressed it by an email, submitted via
e-registration form, or in any other written form.
We do not process special categories of personal data (Article 10 of the Regulation (EU) 2018/1725.
4. WHICH PERSONAL DATA DO WE COLLECT AND FURTHER PROCESS?
In order to carry out this processing operation the Directorate-General for Neighbourhood and Enlargement
Negotiations / Unit NEAR.A2 Inter-institutional Relations and Communication collects the following categories of
* are additionally collected as part of the Young European Ambassador application and are not mandatory fields
Country of origin
Your data might be collected by means of the news alert registration interface in which the data subjects enter
their data directly.
Data subjects unambiguously give their consent to the processing of the personal data when filling the online
subscription form. The data could also be collected from other sources, including lists of participants in
related events, topic-related databases, as well as various public sources.
5. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
The Directorate-General for Neighbourhood and Enlargement Negotiations / Unit NEAR.A2 Inter-institutional
Relations and Communication only keeps your personal data for the time necessary to fulfil the purpose of
collection or further processing:
- for the duration of the browsing session (The IP addresses are saved by its contractor for one year in the
- as long as the data subject is registered and for as long as the website operates as a tool of DG NEAR's
Data will be automatically removed at the end of the respective period or when no longer needed. Information
will be anonymised within one month from the date of submission of the Unregistration Request.
DG NEAR's contractors use the server e-mailing platform for sending the alerts to the data subjects. The server
mailing platform meets the GDPR requirements and has a retention policy of 30 days on data stored on its
6. HOW DO WE PROTECT AND SAFEGUARD YOUR PERSONAL DATA?
All personal data in electronic format (e-mails, documents, databases, uploaded batches of data, etc.) are
stored either on the servers of the European Commission or of its contractors. All processing operations are
carried out pursuant to the Commission
Decision (EU, Euratom) 2017/46
of 10 January 2017 on the security of
communication and information systems in the European Commission.
The Commission’s contractors are bound by a specific contractual clause for any processing operations of your
data on behalf of the Commission, and by the confidentiality obligations deriving from the transposition of the
General Data Protection Regulation in the EU Member States (‘GDPR’ Regulation
In order to protect your personal data, the Commission has put in place a number of technical and organisational
measures in place. Technical measures include appropriate actions to address online security, risk of data loss,
alteration of data or unauthorised access, taking into consideration the risk presented by the processing and
the nature of the personal data being processed. Organisational measures include restricting access to the
personal data solely to authorised persons with a legitimate need to know for the purposes of this processing
Personal data in electronic form: access to your personal data, as well as any other information collected in
the website is exclusively provided through an identification system with password, accessible to a restricted
number of users, without prejudice of a possible future transmission of these data to the bodies charged with
the control and inspection of the Commission's activities in conformity with EU law. These users are the Units
of DG NEAR, as well as officially contracted external companies.
7. WHO HAS ACCESS TO YOUR PERSONAL DATA AND TO WHOM IS IT DISCLOSED?
Access to your personal data is provided to the Commission staff responsible for carrying out this processing
operation and to authorised staff according to the “need to know” principle. Such staff abide by statutory, and
when required, additional confidentiality agreements.
Furthermore, access to your personal data is provided to external contractors working on behalf of and under
contractual agreement with DG NEAR and engaged in creation, maintenance, management, and archiving of websites
according to the “need to know” principle.
The information we collect will not be given to any third party, except to the extent and for the purpose we may
be required to do so by law.
Cookies and third party IT tools
Cookies are pieces of text generated by the web services that a user has visited; these text files can be set on
the users’ devices by the website they are currently visiting (“first party persistent cookies”) or by a
different website to the one they are currently visiting (“third party cookies”).
To facilitate the functioning of our website we may – subject to visitors’ consent – place small data files
called cookies on your device. They enable the website to remember your actions and preferences (such as login,
language, and font size and other display preferences) over a period of time, so you do not have to keep
re-entering them whenever you come back to the site or browse from one page to another.
Four different types of cookies will be in use:
First party persistent cookies
Technical session cookies
Third party cookies (including the Google Analytics cookies)
Third party cookies from the Share widget
On this promotional website, the following types of cookies are used: ‘first-party persistent cookies', and
'First party persistent cookies
' enable the tracking of the following information about the
visitors to our website:
IP address (anonymised)
Location: country, region, city, approximate latitude and longitude (Geolocation)
Date and time of the request (visit to the site)
Title of the page being viewed (Page Title)
URL of the page being viewed (Page URL)
URL of the page that was viewed prior to the current page (Referrer URL)
Screen resolution of user's device
Time in local visitor's time-zone
Files that were clicked and downloaded (Download)
Links to an outside domain that were clicked (Outlink)
Pages generation time (the time it takes for webpages to be generated by the webserver and then downloaded
by the visitor: Page speed)
Main language of the browser being used (Accept-Language header)
Browser version, browser plugins (PDF, Flash, Java, …) operating system version, device identifier
Language of the visited page
The collected data will not be shared with any other organisations for marketing, market research or commercial
purposes. Moreover, the abovementioned data cannot be used to identify a particular visitor.
'First party persistent cookies
' are created by this website and enable:
proper functioning of the website;
the collection of statistics to improve website functionalities – for this purpose, the website uses Google
Analytics (more information is provided below);
social media sharing functions.
'First party persistent
' cookies expire after thirteen months (13), after which they are
automatically removed from the users’ device.
' cookies do not contain any data - they are placed for the duration of a
user session (time spent browsing the website). These cookies are necessary to keep the visitor’s choice
selection when the website is accessed. Once the visitor leaves the website, the session cookie is deleted.
'Third party cookies
' (including the Google Analytics cookies) are detailed below.
'Third party cookies
' from the Share widget are placed on the computer - if the user opted-in -
in order to allow users to share content on social media.
The website does not set cookies with the display of links to our social media when you are browsing our website
When the website is accessed first, the website visitor is provided with a choice to accept (“OK, I agree”) or
refuse (“Decline cookies”) the placement of cookies.
Accept cookies: By clicking this option, the visitor gives consent to the placement of all the cookies for the:
Optimal functioning of the website
Social media sharing function
Collection of statistics
Decline cookies: By clicking this option, the visitor does not give consent to the placement of any of the
abovementioned cookies. In this case, only a session cookie is placed; this is a technical cookie, the main
purpose of which is to remember the visitors’ selection choice. This cookie is placed for the duration of a user
session (time spent browsing the website) and will automatically be deleted when said session expires. Choosing
not to accept cookies does not hinder your navigation experience on the website.
placement of cookies and all related functions are on hold until a selection is made. No cookies shall be placed
on visitors’ devices, unless consent has been given by clicking on the “OK, I agree” option.
In case a visitor has opted-in to the placement of cookies, it is always possible to change this decision and
opt-out. In order to opt-out, visitors need to delete all the cookies from their browser. If you do this,
however, you may have to manually adjust some preferences every time you visit a site and some services and
functionalities may not work.
To learn about how to clear cookies in different browsers, visit:
DO NOT TRACK OPTION
Do Not Track is a technology that enables visitors to opt out from being tracked by websites for whatever
purpose, including the use of analytics services, advertising networks and social platforms. You can enable the
'Do not track' option directly in your web browser. Google Analytics will not track users who have enabled this
option in their web browsers.
The website uses Google Analytics in order to track the information of visitors described above. For this
purpose, the abovementioned collected data are transmitted to Google Inc. The IP addresses of visitors are
anonymised by the website prior to their transmission to Google Inc; this protects the anonymity of the visitors
that have opted for the full website functionalities.
Google complies with the EU-US Privacy Shield Framework and more information on its certification can be found
Furthermore, Google, including Google Inc. and its wholly-owned US subsidiaries, has certified that it adheres
to the relevant Privacy Shield Principles, including for Google Analytics.
More information on the EU-US Privacy Shield can be found on this page.
Google Analytics has implemented a data retention control feature. This feature provides website owners with the
flexibility to define a retention period for the data stored within the Google Analytics account. The defined
retention period is 26 months; any data beyond this period is deleted from Google servers.
8. HOW DO WE PROTECT AND SAFEGUARD YOUR PERSONAL DATA?
You have specific rights as a ‘data subject’ under Chapter III (Articles 14-25) of Regulation (EU) 2018/1725, in
particular the right to access, your personal data and to rectify them in case your personal data are inaccurate
or incomplete. Where applicable, you have the right to erase your personal data, to restrict the processing of
your personal data, to object to the processing, and the right to data portability.
You have the right to object to the processing of your personal data, which is lawfully carried out pursuant to
Article 5(1)(a) on grounds relating to your particular situation.
You have consented to provide your personal data to the Directorate-General Neighbourhood & Enlargement
Negotiations / Unit NEAR.A2 Inter-institutional Relations and Communication for the present processing
operation. You can withdraw your consent at any time by notifying the Data Controller. The withdrawal will not
affect the lawfulness of the processing carried out before you have withdrawn the consent.
You can exercise your rights by contacting the Data Controller, or in case of conflict the Data Protection
Officer. If necessary, you can also address the European Data Protection Supervisor. Their contact information
is given under Heading 9 below.
Where you wish to exercise your rights in the context of one or several specific processing operations, please
provide their description (i.e. their Record reference(s) as specified under Heading 10 below) in your request.
The Data Controller
If you would like to exercise your rights under Regulation (EU) 2018/1725, or if you have comments, questions or
concerns, or if you would like to submit a complaint regarding the collection and use of your personal data,
please feel free to contact the Data Controller, Directorate-General Neighbourhood & Enlargement Negotiations /
Unit NEAR.A2 Inter-institutional Relations and Communication, using the functional mailbox [email protected].
The Data Protection Officer (DPO) of the Commission
You have the right to have recourse (i.e. you can lodge a complaint) to the European Data Protection Supervisor
) if you consider that your rights under Regulation
(EU) 2018/1725 have been infringed as a
result of the processing of your personal data by the Data Controller.
10. WHERE TO FIND MORE DETAILED INFORMATION?
The Commission Data Protection Officer (DPO) publishes the register of all processing operations on personal
data by the Commission, which have been documented and notified to him. You may access the register via the
following link: http://ec.europa.eu/dpo-register
This specific processing operation has been included in the DPO’s public register with the following Record