{"id":3160359,"date":"2021-12-16T09:37:30","date_gmt":"2021-12-16T09:37:30","guid":{"rendered":"https:\/\/webalkans.eu\/fighting-for-consumer-rights-in-kosovo-2\/"},"modified":"2021-12-16T09:37:30","modified_gmt":"2021-12-16T09:37:30","slug":"fighting-for-consumer-rights-in-kosovo-2","status":"publish","type":"post","link":"https:\/\/webalkans.eu\/sq\/fighting-for-consumer-rights-in-kosovo-2\/","title":{"rendered":"T\u00eb luftosh p\u00ebr t\u00eb drejtat e konsumator\u00ebve n\u00eb Kosov\u00eb"},"content":{"rendered":"\nNj\u00eb grant nga BE u mund\u00ebson shoq\u00ebris\u00eb civile t\u00eb mb\u00ebshtesin infrastruktur\u00ebn ligjore, por edhe t\u00eb luajn\u00eb nj\u00eb rol t\u00eb r\u00ebnd\u00ebsish\u00ebm si mbik\u00ebqyr\u00ebs p\u00ebr zbatimin e tij.\r\n\r\n<p style=\"font-weight: 400;\">\u00cbsht\u00eb normale t\u00eb shoh\u00ebsh n\u00eb Kosov\u00eb njoftime n\u00ebp\u00ebr dyqane q\u00eb produkti q\u00eb blihet nuk mund t\u00eb kthehet. Shit\u00ebsit p\u00ebrdorin gjykimin e tyre p\u00ebr t\u00eb vendosur politika n\u00eb rastet kur nj\u00eb produkt \u00ebsht\u00eb me defekt dhe rregullat e krijuara nga vet\u00eb ata mund t\u00eb variojn\u00eb nga detyrimi i konsumator\u00ebve q\u00eb t\u00eb shpenzojn\u00eb t\u00eb nj\u00ebjt\u00ebn sasi parash n\u00eb nj\u00eb tjet\u00ebr produkt, ose kthimin e produkteve t\u00eb blera p\u00ebr nj\u00eb periudh\u00eb t\u00eb caktuar kohore prej 24 or\u00ebsh.<\/p>\r\n\r\n<p style=\"font-weight: 400;\">Nj\u00eb mjedis i padrejt\u00eb biznesi si n\u00eb k\u00ebt\u00eb rast mund t\u00eb krijohet m\u00eb s\u00eb shumti kur konsumator\u00ebt nuk jan\u00eb n\u00eb dijeni t\u00eb ligjeve n\u00eb fuqi q\u00eb i mbrojn\u00eb ata, ose p\u00ebr ekzistenc\u00ebn e mekanizmave p\u00ebr t\u2019i zbatuar ato. Kjo munges\u00eb informacioni u konfirmua n\u00eb vitin 2020 kur nj\u00eb sondazh i financuar nga BE-ja tregoi q\u00eb 42% e konsumator\u00ebve nuk jan\u00eb n\u00eb dijeni se Ligji i Mbrojtjes s\u00eb Konsumator\u00ebve ekziston dhe nuk i din\u00eb t\u00eb drejtat e tyre dhe q\u00eb mund t\u00eb kthejn\u00eb produktet e blera n\u00eb dyqane ose online.<\/p>\r\n\r\n<h2 style=\"font-weight: 400;\"><strong>\u201cNj\u00eb vit m\u00eb von\u00eb pasi platforma jon\u00eb u b\u00eb funksionale, numri i ankesave t\u00eb regjistruara n\u00eb qendr\u00ebn e Departamentit t\u00eb Mbrojtjes s\u00eb Konsumatorit, u rrit me tet\u00eb her\u00eb.\u201d<\/strong><\/h2>\r\n\r\n<p style=\"font-weight: 400;\">P\u00ebr t\u00eb mbyllur hendekun, <a href=\"https:\/\/indep.info\/?fbclid=IwAR3GRjPs9oiTYVKrmMMwvfg8C4n1vJ8N1SREAppz-P6QPnDQMF4fKYVOHpg\">the Institute for Development Policy<\/a> (INDEP) krijoi nj\u00eb platform\u00eb duke p\u00ebrdorur ndikimin q\u00eb kan\u00eb rrjetet sociale p\u00ebr t\u00eb informuar, edukuar dhe fuqizuar konsumator\u00ebt n\u00eb Kosov\u00eb. Faqja e mbik\u00ebqyr\u00ebsit t\u00eb drejtave t\u00eb konsumatorit (<a href=\"https:\/\/www.facebook.com\/mbrokons\">Mbrojt\u00ebsit e Konsumator\u00ebve<\/a>) shpjegon ligjin n\u00eb terma t\u00eb thjeshta n\u00ebp\u00ebrmjet posterave, diagrameve dhe grafik\u00ebve, si dhe nd\u00ebrvepron me individ\u00ebt n\u00eb platform\u00eb p\u00ebr tema specifike. P\u00ebrmbajtja e p\u00ebrhershme e platform\u00ebs \u00ebsht\u00eb e frym\u00ebzuar nga problemet e jet\u00ebs s\u00eb p\u00ebrditshme q\u00eb kosovar\u00ebt ndeshin kur blejn\u00eb produkte ose sh\u00ebrbime. Duke folur gjuh\u00ebn e atyre q\u00eb d\u00ebshirojn\u00eb t\u00eb ken\u00eb m\u00eb shum\u00eb akses n\u00eb k\u00ebt\u00eb informacion, platforma arriti nj\u00eb audienc\u00eb prej 30,000 p\u00ebrdoruesish n\u00eb vitin e par\u00eb t\u00eb operimit. Rritja e nivelit t\u00eb nd\u00ebrgjegj\u00ebsimit pati ndikim n\u00eb dor\u00ebzimin e ankesave zyrtare tek autoritetet p\u00ebrkat\u00ebse.<\/p>\n<p style=\"font-weight: 400;\">\u201cNj\u00eb vit m\u00eb von\u00eb pasi platforma jon\u00eb ishte funksionale, numri i ankesave t\u00eb regjistruara n\u00eb qendr\u00ebn e <a href=\"https:\/\/konsumatori.rks-gov.net\/\">Departamentit t\u00eb Mbrojtjes s\u00eb Konsumatorit<\/a> u rrit me 8 her\u00eb,\u201d thot\u00eb Fatbardha Restelica nga INDEP. Numri total i ankesave zyrtare t\u00eb paraqitura k\u00ebt\u00eb vit, deri n\u00eb fillim t\u00eb muajit dhjetor, \u00ebsht\u00eb nj\u00eb rekord prej 1,871 ankesash. Mbrojt\u00ebsit e Konsumator\u00ebve i k\u00ebshillojn\u00eb konsumator\u00ebt t\u00eb paraqesin ankesat e tyre lidhur me sigurin\u00eb e ushqimeve, dhunimin e t\u00eb drejt\u00ebs s\u00eb garancis\u00eb s\u00eb produktit si dhe blerjen e produkteve online.<\/p>\n<p style=\"font-weight: 400;\"><strong>Pandemia frym\u00ebzoi tregtin\u00eb elektronike dhe tregtin\u00eb e padrejt\u00eb<\/strong><\/p>\n<p style=\"font-weight: 400;\">Duke par\u00eb rritjen e tregtis\u00eb elektronike q\u00eb nga fillimi i pandemis\u00eb, s\u00eb bashku me tregtin\u00eb online me 200% n\u00eb vitin 2020, Mbrojt\u00ebsit e Konsumator\u00ebve shtuan aktivitetin e tyre p\u00ebr mbrojtjen e konsumator\u00ebve q\u00eb po krijonin k\u00ebto lidhje t\u00eb reja me shit\u00ebsit. Konsumator\u00ebt u p\u00ebrball\u00ebn me rritje t\u00eb organizuar t\u00eb \u00e7mimeve, dhunimin e t\u00eb drejtave gjat\u00eb blerjeve online, mos kthimin e produkteve dhe mbi t\u00eb gjitha praktika t\u00eb padrejta tregtare, thot\u00eb Restelica, e cila shpjegon q\u00eb rritja e nd\u00ebrgjegj\u00ebsimit ishte e p\u00ebrqendruar n\u00eb kontrollin e shit\u00ebsve p\u00ebrpara se t\u00eb b\u00ebhet blerja dhe se si t\u00eb b\u00ebjn\u00eb nj\u00eb ankes\u00eb.<\/p>\n<p style=\"font-weight: 400;\"><\/p>\r\n\r\n<h2 style=\"font-weight: 400;\"><strong>\u201cObjektiva jon\u00eb e radh\u00ebs \u00ebsht\u00eb t\u00eb krijojm\u00eb nj\u00eb mekaniz\u00ebm p\u00ebr t\u00eb mb\u00ebshtetur konsumator\u00ebt p\u00ebr t\u2019ju dh\u00ebn\u00eb nj\u00eb zgjidhje ankesave t\u00eb tyre n\u00ebp\u00ebrmjet nd\u00ebrmjet\u00ebsimit dhe mjeteve ligjore.\u201d<\/strong><\/h2>\r\n\r\n<p style=\"font-weight: 400;\"><strong>Rreth projektit<\/strong><\/p>\n<p style=\"font-weight: 400;\">INDEP mb\u00ebshtetet nga Bashkimi Evropian n\u00ebp\u00ebrmjet Framework Partnership Agreement p\u00ebr mbrojtjen e konsumator\u00ebve nga 2019 n\u00eb 2020. Programi e ka v\u00ebn\u00eb mbrojtjen e konsumatorit n\u00eb qend\u00ebr t\u00eb vendimmarrjes dhe ciklit t\u00eb politikave publike. Objektivat e tij kryesore ishin t\u00eb fuqizonin konsumator\u00ebt dhe t\u00eb rrisnin nd\u00ebrgjegj\u00ebsimin e mbrojtjes s\u00eb konsumator\u00ebve n\u00eb Kosov\u00eb. N\u00eb zbatimin e k\u00ebtyre objektivave, INDEP ofroi rekomandime t\u00eb politik\u00ebs publike dhe gjithashtu drejtoi fushat\u00ebn e \u201cMbrojt\u00ebsit e Konsumator\u00ebve\u201d Consumer Protection Watchdog.<\/p>\r\n\r\n<p style=\"font-weight: 400;\"><strong>Marrja e hapit t\u00eb radh\u00ebs p\u00ebr mbrojtjen e konsumator\u00ebve <\/strong><\/p>\n<p style=\"font-weight: 400;\">Politika e mbrojtjes s\u00eb konsumator\u00ebve \u00ebsht\u00eb nj\u00eb mjet i r\u00ebnd\u00ebsish\u00ebm p\u00ebr t\u00eb rritur besimin e konsumator\u00ebve, p\u00ebr t\u00eb p\u00ebrmir\u00ebsuar konkurrenc\u00ebn dhe p\u00ebr t\u00eb ndihmuar n\u00eb rim\u00ebk\u00ebmbjen e ekonomis\u00eb. INDEP \u00ebsht\u00eb e gatshme t\u00eb ndjek\u00eb reforma t\u00eb tjera n\u00eb k\u00ebt\u00eb sektor, duke p\u00ebrfshir\u00eb dhe shikimin e amendamenteve q\u00eb t\u00eb p\u00ebrputhet ligji aktual me legjislacionin e BE-s\u00eb. Organizata i ka dor\u00ebzuar institucioneve n\u00eb Kosov\u00eb komente bazuar n\u00eb k\u00ebrkimet e tyre.<\/p>\n<p style=\"font-weight: 400;\">T\u00eb dh\u00ebnat zyrtare e nj\u00eb aktivizimi t\u00eb shum\u00ebfisht\u00eb kan\u00eb p\u00ebrmir\u00ebsuar n\u00eb p\u00ebrgjith\u00ebsi mbrojtjen e konsumator\u00ebve, p\u00ebrfshir\u00eb menaxhimin e ankesave, duke qen\u00eb se \u00ebsht\u00eb nj\u00eb rritje pozitive e rasteve t\u00eb zgjidhura. Gjithsesi, Restelica thot\u00eb q\u00eb qytetar\u00ebt t\u00eb cil\u00ebt marrin nj\u00eb p\u00ebrgjigje negative zhg\u00ebnjehen dhe nuk e praktikojn\u00eb t\u00eb drejt\u00ebn p\u00ebr t\u00eb ngritur nj\u00eb padi. Kjo ndodh p\u00ebr shkak t\u00eb kostove t\u00eb procedurave dhe afatit t\u00eb gjat\u00eb kohor q\u00eb ato duan p\u00ebr t\u2019u zgjidhur. Objektiva jon\u00eb e radh\u00ebs \u00ebsht\u00eb t\u00eb krijojm\u00eb nj\u00eb mekaniz\u00ebm p\u00ebr t\u00eb mb\u00ebshtetur konsumator\u00ebt p\u00ebr t\u2019ju dh\u00ebn\u00eb nj\u00eb zgjidhje ankesave t\u00eb tyre n\u00ebp\u00ebrmjet nd\u00ebrmjet\u00ebsimit dhe mjeteve ligjore, shton ajo me vendosm\u00ebri.<\/p>\n<p style=\"font-weight: 400;\">Duke informuar konsumator\u00ebt p\u00ebr t\u00eb drejtat e tyre baz\u00eb, Mbrojt\u00ebsit e Konsumator\u00ebve kan\u00eb shnd\u00ebrruar konsumatorin kosovar n\u00eb nj\u00eb burim t\u00eb r\u00ebnd\u00ebsish\u00ebm t\u00eb disiplin\u00ebs t\u00eb tregut, duke i inkurajuar tregtar\u00ebt t\u00eb konkurrojn\u00eb duke ofruar produkte dhe sh\u00ebrbime t\u00eb dobishme dhe t\u00eb japin informacion n\u00eb m\u00ebnyr\u00eb sa m\u00eb transparente. Kjo reflektohet edhe n\u00eb besimin q\u00eb kan\u00eb konsumator\u00ebt n\u00eb nj\u00eb OJQ p\u00ebr t\u00eb mbrojtur t\u00eb drejtat e tyre &#8211; 68% e kosovar\u00ebve besojn\u00eb se nj\u00eb organizat\u00eb e shoq\u00ebris\u00eb civile \u00ebsht\u00eb e aft\u00eb q\u00eb t\u2019i mbroj\u00eb : nj\u00eb figur\u00eb mesatarisht e ngjashme me BE. Mbik\u00ebqyr\u00ebsi ka qen\u00eb i p\u00ebrfshir\u00eb n\u00eb m\u00ebnyr\u00eb aktive n\u00eb nd\u00ebrgjegj\u00ebsimin e njer\u00ebzve, advokim dhe n\u00eb prezenc\u00ebn e mediave gjat\u00eb k\u00ebtyre viteve t\u00eb fundit, INDEP ka b\u00ebr\u00eb nj\u00eb kontribut shum\u00eb t\u00eb madh p\u00ebr k\u00ebt\u00eb livel vet\u00ebbesimi.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nj\u00eb grant nga BE u mund\u00ebson shoq\u00ebris\u00eb civile t\u00eb mb\u00ebshtesin infrastruktur\u00ebn ligjore, por edhe t\u00eb luajn\u00eb nj\u00eb rol t\u00eb r\u00ebnd\u00ebsish\u00ebm si mbik\u00ebqyr\u00ebs p\u00ebr zbatimin e tij.<\/p>\n","protected":false},"author":3,"featured_media":3159625,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[724],"tags":[],"area-of-cooperation":[454],"country":[247],"opportunity-type":[],"class_list":["post-3160359","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-stories","area-of-cooperation-barazia-dhe-shoqeria-e-drejte","country-kosovo"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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