{"id":3160403,"date":"2021-12-16T09:37:30","date_gmt":"2021-12-16T09:37:30","guid":{"rendered":"https:\/\/webalkans.eu\/fighting-for-consumer-rights-in-kosovo-2\/"},"modified":"2021-12-16T09:37:30","modified_gmt":"2021-12-16T09:37:30","slug":"fighting-for-consumer-rights-in-kosovo-2","status":"publish","type":"post","link":"https:\/\/webalkans.eu\/cnr\/fighting-for-consumer-rights-in-kosovo-2\/","title":{"rendered":"Borba za prava potro\u0161a\u010da na Kosovu"},"content":{"rendered":"\nBespovratna sredstva EU omogu\u0107avaju civilnom dru\u0161tvu da podr\u017ei pravnu infrastrukturu, ali i da igra aktivnu ulogu kao nadzornik sprovo\u0111enja\r\n\r\n

Uobi\u010dajeno je da se u kosovskim prodavnicama vide natpisi koji upozoravaju da kupljena roba ne mo\u017ee da se vrati. Prodavci svojevoljno odre\u0111uju pravila u slu\u010dajevima feleri\u010dnih proizvoda i njihova pravila mogu da variraju od kreditnih mjenica koje obavezuju kupce da isti iznos potro\u0161e na drugi proizvod, do ponude povra\u0107aja kupljene robe u ograni\u010denom trajanju od 24 sata.<\/p>\r\n\r\n

Ovakvo nepravedno poslovno okru\u017eenje mo\u017ee procvjetati uglavnom zbog neinformisanih potro\u0161a\u010da koji nisu svjesni va\u017ee\u0107ih zakona koji ih \u0161tite ili da postoje mehanizmi za njihovo sprovo\u0111enje. Ovaj nedostatak informacija potvr\u0111en je 2020. godine kada je istra\u017eivanje koje je finansirala EU pokazalo da 42 odsto potro\u0161a\u010da ne zna da Zakon o za\u0161titi potro\u0161a\u010da postoji i da jo\u0161 uvijek nisu upoznati sa svojim pravima po zakonu i da bi mogli da vrate robu bez obzira da li se kupuje u prodavnicama ili na internetu.<\/p>\r\n\r\n

\u201eGodinu dana po\u0161to je na\u0161a platforma po\u010dela sa radom, broj \u017ealbi registrovanih u centralnom Odeljenju za za\u0161titu potro\u0161a\u010da porastao je osmostruko.\u201c<\/strong><\/h2>\r\n\r\n

Da bi popunio ovu prazninu, Institut za razvojnu politiku<\/a> (INDEP) je uspostavio platformu koja koristi mo\u0107 dru\u0161tvenih mre\u017ea za informisanje, edukaciju i osna\u017eivanje potro\u0161a\u010da na Kosovu. Sajt Kosovskog \u010duvara potro\u0161a\u010da (Mbrojt\u00ebsit eKonsumator\u00ebve<\/a>) obja\u0161njava zakon na jednostavan na\u010din putem postera i infografika, pa \u010dak i ulazi u pojedinosti u interakciji sa pojedincima na platformi. Sadr\u017eaj je inspirisan svakodnevnim pitanjima sa kojima se Kosovari susre\u0107u prilikom kupovine robe ili usluga. Govore\u0107i jezikom onih kojima je bio potreban pristup ovim informacijama, platforma je dostigla publiku od 30.000 ljudi u prvoj godini rada. Pove\u0107ani nivo svijesti imao je uticaj na zvani\u010dne pritu\u017ebe podnijete centralnim vlastima.<\/p>\n

\u201eGodinu dana po\u0161to je na\u0161a platforma po\u010dela sa radom, broj \u017ealbi registrovanih u Odeljenju za za\u0161titu potro\u0161a\u010da<\/a> porastao je osmostruko\u201c, ka\u017ee Fatbarda Restelica iz INDEP-a. Ukupan broj zvani\u010dnih pritu\u017ebi podnijetih ove godine, do po\u010detka decembra, je rekordnih 1.871. Mbrojt\u00ebsit e Konsumator\u00ebve je savetovao potro\u0161a\u010de da podnesu \u017ealbe u vezi sa bezbjedno\u0161\u0107u hrane, kr\u0161enjem prava na garanciju proizvoda i onlajn kupovinom izme\u0111u ostalog.<\/p>\n

Pandemija je podstakla i e-trgovinu i nepo\u0161teno trgovanje<\/p>\n

Prepoznaju\u0107i pove\u0107anje e-trgovine od po\u010detka pandemije, pri \u010demu je onlajn trgovina porasla za 200 odsto u 2020. godini, Mbrojt\u00ebsit e Konsumator\u00ebve su poja\u010dali svoju aktivnost kako bi za\u0161titili potro\u0161a\u010de koji su ulazili u ovaj novi odnos sa prodavcima. \u201ePotro\u0161a\u010di su se suo\u010dili sa organizovanim pove\u0107anjem cijena, kr\u0161enjem prava tokom onlajn kupovine, nepristajanjem na povra\u0107aj proizvoda i nepo\u0161tenim op\u0161tim trgova\u010dkim praksama\u201c, ka\u017ee Restelica i obja\u0161njava da je podizanje svijesti bilo usmjereno na provjeru prodavaca prije kupovine i na proceduru podno\u0161enja \u017ealbi.<\/p>\r\n\r\n

\u201eNa\u0161 sljede\u0107i cilj je da uspostavimo mehanizam za podr\u0161ku potro\u0161a\u010dima u rje\u0161avanju \u017ealbi posredovanjem i pravnim ljekovima.\u201c<\/strong><\/h2>\r\n\r\n

O projektu<\/strong><\/p>\n

INDEP je podr\u017ean od strane Evropske unije putem Okvirnog sporazuma o partnerstvu u oblasti za\u0161tite potro\u0161a\u010da za period od 2019. do 2022. godine. Program je stavio za\u0161titu potro\u0161a\u010da u sredi\u0161te dono\u0161enja odluka i ciklusa javnih politika. Njegovi glavni ciljevi bili su osna\u017eivanje potro\u0161a\u010da i pove\u0107anje svijesti o za\u0161titi potro\u0161a\u010da na Kosovu. U sprovo\u0111enju ovih ciljeva, INDEP je dao preporuke javnih politika i tako\u0111e je vodio kampanju \u201eMbrojt\u00ebsit e Konsumator\u00ebve\u201c, Nadzor za\u0161tite potro\u0161a\u010da.<\/p>\r\n\r\n

Sljede\u0107i korak u za\u0161titi potro\u0161a\u010da<\/strong><\/p>\n

Politika i za\u0161tita potro\u0161a\u010da su va\u017ena sredstva za pove\u0107anje poverenja potro\u0161a\u010da, unaprje\u0111enje konkurencije i pomo\u0107 u oporavku ekonomije. INDEP je stoga motivisan da pa\u017eljivo prati dalje reforme u tom sektoru, uklju\u010duju\u0107i pra\u0107enje amandmana za uskla\u0111ivanje trenutnog zakona sa zakonodavstvom EU. Organizacija je kosovskim ustanovama dostavila komentare na osnovu njihovih istra\u017eivanja.<\/p>\n

Zvani\u010dni podaci pokazuju da je ovaj vi\u0161estruki aktivizam pobolj\u0161ao ukupnu za\u0161titu potro\u0161a\u010da, uklju\u010duju\u0107i i postupanje po pritu\u017ebama, jer je do\u0161lo do pove\u0107anja u pozitivnom rje\u0161avanju slu\u010dajeva. Me\u0111utim, Restelica ka\u017ee da se gra\u0111ani koji dobiju negativan odgovor obeshrabre i ne ostvaruju svoje pravo da pokrenu sudski spor. To se uglavnom de\u0161ava zbog tro\u0161kova postupka i dugog vremena koje je potrebno da se predmeti rije\u0161e. \u201eZato je na\u0161 sljede\u0107i cilj da uspostavimo mehanizam podr\u0161ke potro\u0161a\u010dima u rje\u0161avanju \u017ealbi posredovanjem i pravnim sredstvima\u201c, dodaje ona odlu\u010dno.<\/p>\n

Osna\u017euju\u0107i potro\u0161a\u010de informacijama o osnovnim pravima, Mbrojt\u00ebsit e Konsumator\u00ebve su pretvorili kosovskog potro\u0161a\u010da u va\u017ean izvor tr\u017ei\u0161ne discipline, podsti\u010du\u0107i trgovce da se takmi\u010de nude\u0107i korisne proizvode i usluge, i da transparentnije otkrivaju informacije. To se tako\u0111e odra\u017eava na povjerenje potro\u0161a\u010da u nevladinu organizaciju koja je u stanju da brani svoja prava \u2013 68 odsto Kosovara smatra da su organizacije civilnog dru\u0161tva u stanju da to u\u010dine: brojka sli\u010dna proseku EU. Kao \u010duvar koji je aktivno uklju\u010den u podizanje svijesti javnosti, koji je aktivno zagovarao i bio prisutan u medijima u proteklih nekoliko godina, INDEP je dao veliki doprinos ovako visokom stupnju povjerenja.<\/p>\n","protected":false},"excerpt":{"rendered":"

Bespovratna sredstva EU omogu\u0107avaju civilnom dru\u0161tvu da podr\u017ei pravnu infrastrukturu, ali i da igra aktivnu ulogu kao nadzornik sprovo\u0111enja<\/p>\n","protected":false},"author":3,"featured_media":3159625,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[710],"tags":[],"area-of-cooperation":[457],"country":[247],"opportunity-type":[],"class_list":["post-3160403","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-stories","area-of-cooperation-jednakost-i-pravedno-drustvo","country-kosovo"],"acf":[],"yoast_head":"\nBorba za prava potro\u0161a\u010da na Kosovu - WeBalkans<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webalkans.eu\/cnr\/fighting-for-consumer-rights-in-kosovo-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Borba za prava potro\u0161a\u010da na Kosovu - 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