{"id":3160375,"date":"2021-12-16T09:37:30","date_gmt":"2021-12-16T09:37:30","guid":{"rendered":"https:\/\/webalkans.eu\/fighting-for-consumer-rights-in-kosovo-2\/"},"modified":"2021-12-16T09:37:30","modified_gmt":"2021-12-16T09:37:30","slug":"fighting-for-consumer-rights-in-kosovo-2","status":"publish","type":"post","link":"https:\/\/webalkans.eu\/bs\/fighting-for-consumer-rights-in-kosovo-2\/","title":{"rendered":"Borba za prava potro\u0161a\u010da na Kosovu"},"content":{"rendered":"\nGrant EU omogu\u0107ava civilnom dru\u0161tvu da bude podr\u0161ka pravnoj infrastrukturi, ali i da ima aktivnu ulogu kao nadzornik implementacije\r\n\r\n

Nije neobi\u010dno vidjeti natpise u kosovskim trgovinama koji upozoravaju da se kupljena roba ne mo\u017ee vratiti. Trgovci koriste svoju slobodnu prosudbu da osmisle politike u slu\u010daju neispravnih proizvoda, a tako osmi\u0161ljena pravila mogu varirati od kreditnih zapisa koji obavezuju kupce da potro\u0161e isti iznos na drugi proizvod, do ponude povrata kupljene robe u roku od 24 sata.<\/p>\r\n\r\n

Ovakvo nepo\u0161teno poslovno okru\u017eenje mo\u017ee da opstaje i da se \u0161iri uglavnom zbog neupu\u0107enih potro\u0161a\u010da koji nisu svjesni zakona koji ih \u0161tite kao ni da postoje mehanizmi za njihovu primjenu. Ovaj nedostatak informacija potvr\u0111en je 2020. godine kada je istra\u017eivanje, finansirano od strane EU, pokazalo da 42% potro\u0161a\u010da ne zna da postoji Zakon o za\u0161titi potro\u0161a\u010da,\u00a0 i da ne znaju svoje pravo da mogu vratiti robu, bez obzira da li su je kupili direktno u prodavnicama ili online.<\/p>\r\n\r\n

\u201eGodinu dana nakon \u0161to je na\u0161a platforma postala operativna, broj \u017ealbi koje su registrovane u centralnom odjelu za za\u0161titu potro\u0161a\u010da porastao je za osam puta.\u201d<\/strong><\/h2>\r\n\r\n

Da bi upoznao potro\u0161a\u010de sa njihovim pravima, Institut za razvojnu politiku Institut za razvojnu politiku (the Institute for Development Policy<\/a>) (INDEP) je postavio platformu koriste\u0107i mo\u0107 dru\u0161tvenih medija za informisanje, obrazovanje i osna\u017eivanje potro\u0161a\u010da na Kosovu. Sajt Kosovskog nadzornika potro\u0161a\u010da (Mbrojt\u00ebsit e Konsumator\u00ebve<\/a>) je interaktivan, komunicira s potro\u0161a\u010dima o specifi\u010dnoj potro\u0161a\u010dkoj problematici te obja\u0161njava zakon jednostavnim rije\u010dima, putem postera i infografika. Dnevni sadr\u017eaj sajta se bavi svakodnevnim problemima sa kojima se Kosovari susre\u0107u prilikom kupovine robe ili usluga. S obzirom da su jezik i tematika na sajtu prijem\u010divi potro\u0161a\u010dima, platforma je u prvoj godini rada imala 30.000 posjetilaca. Pove\u0107anje nivoa svijesti o pravima potro\u0161a\u010da uticalo je na zvani\u010dne \u017ealbe podnesene centralnim vlastima.<\/p>\n

\u201eGodinu dana nakon \u0161to je na\u0161a platforma postala operativna, broj \u017ealbi koje su registrovane u Odjelu za za\u0161titu potro\u0161a\u010da (Consumer Protection Department<\/a>) porastao je za osam puta\u201c, ka\u017ee Fatbardha Restelica iz INDEP-a. Do po\u010detka decembra ukupan broj slu\u017ebenih pritu\u017ebi podnesenih u ovoj godini dosegao je rekordni broj od 1.871. Mbrojt\u00ebsit e Konsumator\u00ebve platforma je savjetovala potro\u0161a\u010de da podnose \u017ealbe u vezi sa sigurno\u0161\u0107u hrane, kr\u0161enjem prava na garanciju proizvoda i online kupovinom, izme\u0111u ostalog.<\/p>\n

Pandemija je inspirisala i e-trgovinu i nepo\u0161teno trgovanje<\/strong><\/p>\n

Mbrojt\u00ebsit e Konsumator\u00ebve sajt je prepoznao porast od 200 posto u e-trgovini, koji je nastupio usljed pandemije u 2020. godini, i stoga poja\u010dao svoju aktivnost kako bi za\u0161titio potro\u0161a\u010de koji su stupali u ovaj novi odnos sa trgovcima. \u201ePotro\u0161a\u010di su se suo\u010dili sa organizovanim poskupljenjem, kr\u0161enjem prava prilikom kupovine putem interneta, nemogu\u0107nosti za vra\u0107anje proizvoda i sveukupnom nepo\u0161tenom trgovinskom praksom\u201c, govori Restelica, te obja\u0161njava da je podizanje svijesti javnosti bilo usmjereno na provjeru trgovinske politike prije kupovine i na na\u010din na koji se podnose reklamacije.<\/p>\r\n\r\n

\u201cNa\u0161 sljede\u0107i cilj je uspostaviti mehanizam za podr\u0161ku potro\u0161a\u010dima u rje\u0161avanju \u017ealbi putem posredovanja i pravnog lijeka.\u201d<\/strong><\/h2>\r\n\r\n

O projektu<\/strong><\/p>\n

Institut za razvojnu politiku (INDEP) je podr\u017ean od strane Evropske unije kroz Okvirni parnerski sporazum u oblasti za\u0161tite potro\u0161a\u010da za period od 2019. do 2022. godine. Program ovog partnerskog sporazuma stavio je za\u0161titu potro\u0161a\u010da u centar dono\u0161enja odluka i ciklusa javnih politika. Njegovi glavni ciljevi su bili osna\u017eivanje, izvje\u0161tavanje i podu\u010davanje potro\u0161a\u010da na Kosovu. U implementaciji ovih ciljeva, INDEP je dao preporuke za javnu politiku i tako\u0111e je vodio i nadzirao kampanju za za\u0161titu potro\u0161a\u010da \u201eMbrojt\u00ebsit e Konsumator\u00ebve\u201c.<\/p>\r\n\r\n

Poduzimanje sljede\u0107eg koraka za za\u0161titu potro\u0161a\u010da<\/strong><\/p>\n

Politika i za\u0161tita potro\u0161a\u010da je va\u017ean alat za pove\u0107anje povjerenja potro\u0161a\u010da, pobolj\u0161anje konkurencije i pomo\u0107 oporavku privrede. INDEP je stoga motivisan da pomno prati dalje reforme u sektoru, uklju\u010duju\u0107i pra\u0107enje izmjena i dopuna kako bi se sada\u0161nji zakon uskladio sa zakonodavstvom EU. INDEP organizacija je dostavila kosovskim institucijama zaklju\u010dke do kojih su do\u0161li na osnovu svojih istra\u017eivanja.<\/p>\n

Zvani\u010dni podaci pokazuju da je ovaj vi\u0161estruki aktivizam pobolj\u0161ao ukupnu za\u0161titu potro\u0161a\u010da, uklju\u010duju\u0107i postupanje po \u017ealbama, jer je do\u0161lo do pove\u0107anja pozitivnih rje\u0161enja slu\u010dajeva. Me\u0111utim, Restelica ka\u017ee da su gra\u0111ani koji dobiju negativan odgovor obeshrabreni i ne koriste svoje pravo da ulo\u017ee tu\u017ebu. To se uglavnom de\u0161ava zbog znatnih tro\u0161kova postupka i vremena koje je potrebno da se predmeti rije\u0161e. \u201eZato je na\u0161 sljede\u0107i cilj uspostaviti mehanizam za podr\u0161ku potro\u0161a\u010dima u rje\u0161avanju pritu\u017ebi putem medijacije i pravnih lijekova\u201c, dodaje odlu\u010dno Restelica.<\/p>\n

Mbrojt\u00ebsit e Konsumator\u00ebve sajt je osna\u017eio potro\u0161a\u010de na Kosovu, daju\u0107i im informacije o osnovnim pravima, i u\u010dinio ih va\u017enom pokreta\u010dkom snagom za tr\u017ei\u0161nu disciplinu. Na taj na\u010din trgovci su podstaknuti da se takmi\u010de, da nude korisne proizvode i usluge i transparentnije objavljuju informacije. Ova potro\u0161a\u010dka snaga i povjerenje je o\u010ditovano i u \u010dinjenici da 68% Kosovara veruje da organizacija civilnog dru\u0161tva mo\u017ee da brani njihova prava: \u0161to je prosjek sli\u010dan onom u EU. Kao nadzornik koji je u proteklih par godina bio aktivno uklju\u010den u podizanje svijesti javnosti, zagovaranje i prisustvo u medijima, INDEP je dao veliki doprinos u izgradnji ovakvog nivoa povjerenja.<\/p>\n","protected":false},"excerpt":{"rendered":"

Grant EU omogu\u0107ava civilnom dru\u0161tvu da bude podr\u0161ka pravnoj infrastrukturi, ali i da ima aktivnu ulogu kao nadzornik implementacije<\/p>\n","protected":false},"author":3,"featured_media":3159625,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[715],"tags":[],"area-of-cooperation":[455],"country":[247],"opportunity-type":[],"class_list":["post-3160375","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-stories","area-of-cooperation-jednakost-i-pravicno-drustvo","country-kosovo"],"acf":[],"yoast_head":"\nBorba za prava potro\u0161a\u010da na Kosovu - WeBalkans<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webalkans.eu\/bs\/fighting-for-consumer-rights-in-kosovo-2\/\" \/>\n<meta property=\"og:locale\" content=\"bs_BA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Borba za prava potro\u0161a\u010da na Kosovu - 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